“You’ve heard of plug-and-play. This is plug, unplug and play. It’s so simple to use, it’s unbelievable.” – Steve Jobs.
This statement is true in every sense when analyzing the various plugins that are developed and deployed by Precise Team on various cloud based CRM, ERP and E-Commerce platforms.
In the Age of “Customer Experience First”, one of the most important factor Enterprises revolves around are to increase customer engagement, retention and reducing overheads. Answer to this is by implementing CRM from a reputed company like Microsoft, Salesforce, Oracle or mid-sized CRM providers that are mastered in data analysis and ROI. Capillary Technologies, Fitness Force, Web Engage, Easy Rewardz, are few to name from the CRM experts in various verticals.
As corporates move the CRM operations to one of these platforms, it is compulsory to have the SMS communication within the same platform. Majority of these platforms are connected to one or more SMS aggregators to terminate Bulk SMS to various regions. Precise Messaging Plugins are deployed on selected platforms that will help you to “plug and play” SMS solution, thus using our quality routes and connectivity.
Apart from CRM applications, open source E-Commerce platforms also allows integration of third-party SMS solutions to provide SMS sending features. These SMS can be used for sending OTP Messages or Order related updates. End users will have the ability to chose their preferred vendor for sending SMS to different regions. Having a ready made Plugin on the E-Commerce platform will further reduce the timeline required to launch your E-comm store, by allowing the team to pay more focus on the important features of the site.
What is a Plugin?
In software terminology, a Plugin is a piece of code that performs certain tasks when added to an existing application. Plugins cannot function on its own, but adds value to an existing function to perform a specific task. This allows customization of an application without affecting its core functionality.
Precise has developed and deployed Plugins for its SMS feature that can be utilized with various CRM and E-Commerce applications. All you will need to do is visit the Plugin section or search for SMS and select the Precise SMS plugin to integrate the SMS solution to your existing solution. Our team will support you for setting up your account and routes on our platform.
Microsoft Dynamics Plugin
Microsoft Dynamics, also called as Dynamics 365, is a cloud-based enterprise software platform, bundling ERP, CRM and HCM products alongside Power BI reporting functions in one streamlined, unified package. Dynamics 365 is designed so that users can start with what they need, and grow at their own pace, adding new apps and functionalities as and when they need them. As part of its communication channel, Bulk and Marketing SMS is a module that is available to the users. You can manage different campaigns and chose to send SMS or Email and view the reports – all in one dashboard.
Precise Messaging Plugin will provide you a complete SMS solution that can be incorporated with your Dynamics 365 platform, without additional coding or configuration. All you will need is an account on our SMS platform and the sender names registered for the countries to which you want to send traffic. The Plugin will also integrate the delivery reports back to Dynamics platform so that you can see all the reports on the dashboard. Some of the features that are available through the Plugin are:
- Sending high priority SMS (OTP)
- Sending Bulk SMS
- Real time delivery reports
- URL and conversion Tracking using Bright Links
- 2-way SMS integration to receive replies from customers
Other CRM Plugins and Integrations
Precise SMS solution is also available as Plugins and API integrations on various other CRM platforms. All the features will remain the same whether you are using a Plugin or API integration and in both the scenarios there will be no additional effort required to incorporate Precise SMS Solution to your existing package. To name a few, our solutions are already available on:
- Web Engage
- Fitness Force
- Easy Rewardz
E-Commerce Plugin on nopCommerce
Similar to CRM solutions, open source and cloud-based E-Commerce platforms also supports integrating SMS through Plugins or API. Precise Messaging Plugin for E-Commerce is readily available on the open source .NET based platform nopCommerce. nopCommerce allows you to launch an advanced E-commerce platform within few days and using the SMS Plugin you will be able to integrate SMS for:
- OTP SMS during registration
- OTP SMS during payment / shipment confirmation
- Sending transactional updates related to orders and delivery
- Sending any updates and notifications
Irrespective of the platform that is used, the most important factor when sending SMS is the quality of the routes and direct connectivity with operators. Chances of losing a potential customer is high if the OTP SMS are not delivered within few seconds at the time of an online order. Measurement of your ROI will not be accurate if all your Marketing SMS are not delivered to your customers.
We are connected directly to all the major GCC operators and worldwide with 1-hop through trusted partners. Our SMS system features include:
- Direct Operator connectivity
- Worldwide coverage
- Real time Delivery Reports (DLR)
- Dedicated Support Team
- High Speed Delivery with up to 600 TPS
- 24/7 Service availability
- Multiple Connectivity Options
- No Hidden costs
- Centralized DND tracking
- Bright Links for link and conversion tracking
- Highly secured data storage
- Data analysis and reporting
Our team will be more than happy to support you in integrating any of the plugins to your CRM or E-Commerce platform or develop a customized Plugin for your existing applications. Speak to us to get the best rates and routes for your SMS needs.